Support
Need help with Retinelle?
If you have a question, found a bug, or need help with your subscription, send us an email. We try to answer quickly.
Fast Response
We usually respond within 1-2 business days.
Subscription Help
For billing or refunds, Apple handles payments directly in your App Store account.
Privacy Questions
Questions about data handling are covered in our Privacy Policy and we can clarify by email.
What to include in your email
Sharing these details helps us solve issues faster.
- 1App version and iOS version.
- 2Steps that reproduce the issue.
- 3Screenshot or screen recording if possible.
- 4Whether this concerns subscription, export, or project/item management.
Helpful links
Common questions before you contact us
A few details about Retinelle’s local workflow can resolve the most common questions quickly.
Retinelle does not automatically sync inventory data between devices. Create a local backup, move the backup file using Files, AirDrop, or another location you control, then restore it on the other device.
Export the project to PDF or XLSX and share the resulting file. This keeps the working inventory on your device while giving the recipient a readable copy.
Apple handles App Store billing and refunds. Open your Apple account or App Store subscription settings for those requests; contact us if the issue concerns Retinelle itself.
Inventory photos, item details, and custom fields remain on your device unless you choose to export or back them up. The app may send limited diagnostic or usage information described in the Privacy Policy.
Include the app version, device and operating-system version, the steps that reproduce the issue, and a screenshot or recording if it is safe to share.